Refund and Returns Policy

We want you to be 100% satisfied with your purchase. If you’re not happy with your product, we’re here to help!

1. Return Eligibility

• You may return most new, unused items within 30 days of delivery.

• Items must be returned in their original condition and packaging.

• Proof of purchase (order number or confirmation email) is required.

2. Non-Returnable Items

• Opened ink cartridges or toners

• Used printers or those with physical damage

• Items marked as final sale or non-returnable

3. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed within 7–10 business days to your original payment method.

• Shipping fees (if applicable) are non-refundable.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• We recommend using a trackable shipping service and purchasing shipping insurance.

5. Exchanges

Need to exchange for a different item? Please contact us at support@printerzzone.shop before sending the product back so we can assist with the process.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will gladly replace the item or issue a full refund.

7. How to Initiate a Return

To begin a return, please email us at support@printerzzone.shop with your order number and reason for return. We’ll guide you through the next steps.